Managing Internal Security Threats

A business has much to contend with, especially in the online world. Many online attacks and malware have to be managed in order for the business to survive. However, the internal protocol of how data is dealt with is just as important as dealing with external security threats.


Of course, a business likes to trust its workforce, and in many instances it is able to. But there is no problem with taking some simple precautions that will help safeguard your business further.

Only Give People Access to What They Need

The viewing of customer data means that the person viewing it is of high morals and trust. As such, it is important that sensitive customer data is not available freely unless it is needed for a specific query. Customers can be very wary about giving data to a company in the first instance due to all the horror stories about identity fraud. As such, a business owes it to a customer to ensure that information is only read as and when it needs to.

There are a number of ways to help manage data in this regard. For example, some software leaves a paper trail of who has entered the account. This allows the relevant department to liaise with those who have entered an account but not left an annotation as to why.

A simple password system can also ensure that people are only accessing programs they need in order to do their job. For example, a customer service representative will not need to look at a customer’s financial records unless the query calls for it, so any access for this user should be limited.

Ensure You Carry Out Background Checks on All Employees

While it may be wonderful to take everyone at face value, it’s a practice that businesses can ill afford. Every business has been subjected to the odd white lie on a CV, but some lies can be more excessive than others.

Not carrying out a background check means that business is willing to risk the data it holds about its customer, which can have huge ramifications. Some businesses may be concerned that they will offend potential employees, but for the most part many applicants expect to have some sort of check carried out on them, especially with a role that sees them dealing with customer data.

Not every company will have an in-house department that is able to vet all those who are potential candidates. Fortunately, there are many companies who can offer this service. Companies such as the Criminal Record and Barring Service are able to offer businesses prompt disclosures to help speed up its recruitment process. Similarly, uCheck is able to offer companies disclosures that cover credit history, DVLA checks and criminal records.

Ensuring that all your candidates are vetted in the correct way means that there are less problems moving forward, allowing successful candidates to receive the necessary training and get started in their new position.

Ensure All Software is Corporate

As well as ensuring that all security patches are downloaded and all antivirus software is up to date a business shouldn’t encourage the installation of third party software by employees. Although social networks and gaming apps can be seen as fun in the first instance, a simple mistype can see a customer’s data posted to a social network.

To avoid instances such as this, internet access should be restricted, with access to social networks and emails blocked as to not allow any leaking of data. Encourage members of staff to use the communication tools provided to them, which will ensure all data is dealt with in the correct way.

The managing of staff and how data is used can be simplified if everyone is aware of the rules early on. The more that the protocol isn’t followed, the more risk a business can bring to its customer’s data.

Spike / August 23, 2015 / Management, Online Security


Systems Security & Your Client’s Info

When it comes to the online world, threats are lurking behind almost every corner. Many may be dissuaded from even turning the computer on for fear of being subjected to some kind of online attack. From a business point of view, security is more vital than ever. Customer information has become an online asset, and while many businesses collate information about their customers legally, there are the more unsavoury of online users who will look to acquire information any means necessary.

It’s important that the information of customers is kept safe, and is only viewed by relevant parties, both internally and externally. As such, there are a few tips that can be followed to ensure that a business is able to safeguard its customer information from prying eyes.

Ensure Employees are Aware of Data Protection Regulations

The first step to safeguarding information is to ensure that everyone is following the same plan. A business could jeopardise its client’s information from as something as simple as a process not being followed properly. A business that ensures all employees are following the correct procedure all of the time will be in a better position to protect the information it holds.

Ensure all relevant documentation is signed and filed accordingly. A business should also ensure that the training needs of their employees are met. An employee who doesn’t know how a system or procedure works will only make the same mistakes until they hold the relevant knowledge.

Consider Your Options

The running of a business nowadays can normally see business owners take on a variety of different roles within the company. There can be a lot to consider when it comes to running a business, and any safeguards put in place.

The 21st century means businesses have a number of options when it comes to how customer data is stored. For example, some businesses may host their files in the cloud, whereas other companies may hold all data internally. Those who aren’t sure as to which service suits their business better should liaise with an IT specialist to discuss their security needs and worries. Companies like Southbank-IT offer a selection of different services to help businesses operate in the 21st century without fear of losing data, or having it compromised.

Ensure Your Operating System Is Up To Date

We’ve all been in a position where we simply disregard those updates that seem to find a way of always popping up at the most inconvenient of times. As annoying as such updates can be, it is vital that they are installed. Many new threats are discovered daily, and the only real way to tackle such threats is to ensure the necessary patches are installed.

It is also worth checking as to where or not your operating system is still able to receive updates to ensure its security. Older incarnations of operating systems can see its support stop, which in turn puts the business at risk. If a business owner feels their system is insecure, then they should look at an updated operating system as soon as possible.

Ensure All Antivirus Software is Effective

There are a number of ways in which a company’s data can be attacked, so being proactive when it comes to ensuring your defence is robust is a must. Check for updates regularly and ensure there are no missing updates that could affect the operation of your business security software.

Security can be a concern for many businesses, and with very good reason. Although there are a number of consequences when a business doesn’t instil security in the right way, but by simply checking all software is up to date and that employees are fully coherent in all applications, your business is a better position to protect the data of the clients.

Spike / August 22, 2015 / IT Systems, Online Security


Safeguarding Business Info From the Unexpected

Many businesses take steps to safeguard their customer data, but some are left in the dark when it comes to a recovery plan should the word case scenario occur. Of course, no one likes to think that their business would be compromised in such a way, and it many instances, businesses operate fine without any such problems. But it remains a fact that it could happen.


The biggest repercussion of a serious attack on customer data is business continuation, this will determine as to how detrimental the attack has been, and whether it has left the business in a fragile condition.

Ensure Your Business Has a Recovery Plan

Even the most tech savvy of businesses can’t predict what threats are round the corner, but it can take steps to help protect its customer data and have a contingency plan in place for the word case scenario. Speak with the IT department to see what procedures are in place. If a business doesn’t have an IT department, then it should be liaising with a third party to see what services are available. Foration is one such company that can not only help protect the data of customers, but also recover it in within the hour. A must for any business to recover.

Be Aware the Internal IT Systems Can Fail

A business may choose to backup all its data in-house, which in theory is absolutely fine. It is important to recognise, however, that such systems can be subject to failure. Whether data is safe internally can really depend on the way it’s stored. If a business is subject to an attack, a business could find that its backup data is no safer than its granular data.

People Make Mistakes

Human nature means that none of us is perfect, and we’ve all made that grave error that we could have kicked ourselves over afterwards. Regardless, mistakes do happen and it’s important that when they do, a business is a position to be able to recover the data.

Businesses have to recognise that mistakes are just a common part of business like everything else, and as long as the right kind of recovery is in place, it shouldn’t impact on the operating of the business for too long.

If a mistake is commonplace, then ensure the whole workforce is aware of it. Such trends can develop by someone behaving in a way that they think is right, with others following suit. Nipping this inaccuracy in the bus sooner rather than later ensures that the right protocol is followed moving forward.

Be Aware of Customer Needs

The customer is the lifeblood of any business, so it’s important that a business is able to meet with its customer’s expectations. The 21st century sees customers wanting access to information 24/7, and if not’s available, customers will simply seek the services of others.

This is why it’s important to treat customer data in much the same way money is dealt with, with great care and consideration. A business that is facing issues with infrastructure is likely to appeal to its current customer base, never mind a potential new one.

A business having its data compromised is a horror story that most businesses don’t want to have to face, but the fear factor in this scenario is reached by simply not having the right tools and support in place. As long as a business is abreast of potential threats and knows where to implement training, then there is no reason why the business shouldn’t be able to recover in the quickest time possible. This is key to business continuity in the 21st century.

Spike / August 17, 2015 / BC/DR, Online Security, Solutions


Keeping Your Information Safe

With all the recent hacks of business and personal imformation that have made the news recently, you might be worried about whether or not your virtual information is safe.

The topic of information securoty is too big to cover in a single blog post, but here are some percautions you can take to make sure your information doesn’t get into the hands of those who shouldn’t have it.

Spike / August 14, 2015 / Online Security / 0 Comments